# Terms of Service

Last updated: 1 March 2025 · Effective: 1 March 2025

Please read these terms carefully before using our website or making a donation. By accessing AerixGive, you agree to be bound by these Terms of Service.

AerixGive is a registered charitable organisation. These Terms govern your access to and use of our website at aerixgive.org and any associated services. Your continued use of the site constitutes acceptance of these Terms. If you do not agree, please do not use this website.

## 1. Use of This Website

### Eligibility

By accessing or using the AerixGive website you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are making a donation on behalf of an organisation, you confirm that you are authorised to do so.

### Permitted Use

This website is provided for lawful, personal, and non-commercial use only. You agree not to use the site to transmit any harmful, unlawful, or fraudulent content, and not to attempt to interfere with the functionality or security of the platform.

### Accuracy of Information

We make every effort to ensure the information on this site is accurate and up-to-date. However, AerixGive does not warrant the completeness or accuracy of any content and reserves the right to update or remove information without notice.

## 2. Donations and Payments

### Nature of Donations

All donations made through AerixGive are voluntary, charitable contributions. By completing a donation you agree that your payment is a gift to AerixGive and is not made in exchange for goods or services. Donations are processed in GBP unless otherwise stated.

### Payment Processing

All payments are processed securely by Stripe, Inc. By making a donation you also agree to Stripe's Terms of Service. AerixGive does not store your full card details. A confirmation email will be sent to the address provided within 24 hours of a successful donation.

### Allocation of Funds

AerixGive allocates donations to the cause or programme selected at checkout. Where a specific programme is fully funded or discontinued, we reserve the right to redirect funds to our most urgent humanitarian work in Iran and the Middle East. You will be notified if this occurs.

### Tax Relief (Gift Aid)

UK taxpayers may be able to boost their donation through Gift Aid. By ticking the Gift Aid declaration box at checkout, you confirm that you are a UK taxpayer and that AerixGive may reclaim 25p of tax on every £1 you donate. It is your responsibility to ensure you have paid sufficient UK tax to cover your Gift Aid claims.

## 3. Refund and Cancellation Policy

### One-Time Donations

We are unable to refund one-time donations once they have been processed, as funds are typically committed to relief operations immediately. However, if a payment has been taken in error — such as a duplicate charge — please contact us within 14 days at refunds@aerixgive.org and we will investigate promptly.

### Regular Giving

If you have set up a recurring donation, you may cancel at any time by contacting us at giving@aerixgive.org or by managing your subscription through your Stripe payment confirmation email. Cancellations take effect before the next scheduled payment. We cannot refund payments already processed.

### Technical Errors

If you believe you have been charged incorrectly due to a technical error on our website, please contact us within 7 days with evidence of the transaction. We will review all such cases and issue a full refund where an error on our part is confirmed.

## 4. Disclaimers and Limitation of Liability

### No Warranties

This website is provided on an "as is" basis. AerixGive makes no warranties, express or implied, regarding the availability, accuracy, or fitness for purpose of the website or its content. We do not guarantee that the site will be uninterrupted or error-free.

### Limitation of Liability

To the fullest extent permitted by law, AerixGive shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of this website or reliance on any content contained herein. Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence.

### Third-Party Links

Our website may contain links to external sites for reference or information. AerixGive is not responsible for the content, privacy practices, or accuracy of any third-party website. The inclusion of a link does not imply our endorsement.

## 5. Intellectual Property

### Ownership

All content on this website — including text, images, graphics, logos, and design — is the property of AerixGive or its licensed suppliers and is protected by copyright and other intellectual property laws. Reproduction or redistribution without express written consent is prohibited.

### Humanitarian Content

Photographs and testimonials published on this site are used with the consent of the individuals depicted or are licensed for humanitarian communications purposes. Repurposing such materials without authorisation is strictly prohibited.

## 6. Governing Law and Contact

### Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

### Contact

If you have questions about these Terms, please contact our team at legal@aerixgive.org or in writing to AerixGive, 12 Relief Street, London, EC1A 1BB. We aim to respond to all enquiries within 5 working days.

## Changes to These Terms

AerixGive reserves the right to modify these Terms at any time. We will publish the updated Terms on this page with a revised effective date. For material changes, we will provide reasonable notice by email or a prominent notice on our website. Your continued use of the site after changes are published constitutes your acceptance of the revised Terms.

Questions about these Terms? Contact us